Terms and Conditions

SERVICE TERMS AND CONDITIONS

UNDER THE LAW OF HONG KONG, INTOXICATING LIQUOR MUST NOTBE SOLD OR SUPPLIED TO AMINOR IN THE COURSE OF BUSINESS.


By using the website to register membership and/or place order, you indicate that you have read and understand these Terms and Conditions here inand that you accept and agree to be bound by them. In these Terms andConditions, “朗曼酒莊 Romance Wine” or “the Company” or “we” means the owner andoperator of the website and the “customer” or “you” means any person who browseor use our website and services..


ALL CONTENTS, PRODUCTS AND SERVICES ON THIS WEBSITE SHALL BE PROVIDED TO LOCAL RESIDENTS OF HONG KONG SPECIAL ADMINISTRATION REGION AGED 18 years or above.


GENERAL TERMS AND CONDITIONS

1.     The company shall from time to time update the details and pricesof products on our website. We reserve the right to change the product details and price without prior notice. The applicable price shall be the price as atthe time of order confirmation.

2.     If any product becomes out of stock, we reserve the right todecline or cancel the customer’s order or, under consent of customer, offer alternative product of similar style and value. We shall under no circumstance sbe liable for such event.

3.     If the company is unable to provide any product or service according to the purchase order, we will notify the customer by phone or via text message prior to the delivery date.

4.     All information, images and descriptions of products provided onout website are for reference to customers only.

5.1 We reserve the right to refuse service to any user who violates the terms and conditions set out on this website. 

5.2 The terms and conditions listed above are governed by the laws in force in Hong Kong. Client agrees to submit to the exclusive jurisdiction of the courts of Hong Kong. If any part of this Agreement is legally unenforceable, that part will take effect to the fullest extent possible by law, and the other parts will remain in full force and effect. 

5.3 The Client agrees to defend and indemnify us against any claims, lawsuits or demands, including but not limited to reasonable legal and accounting fees, arising out of the Client's use or alleged use of this website or the contents of this website or the Client's breach of this Agreement and hold us, our directors, officers and agents harmless. 

5.4 The company reserves the right to amend the above and the terms and conditions listed on this website at any time without prior notice. In case of any disputes, the company's decision is final.


 

TERMS AND CONDITIONS IN ORDERING, DELIVERYAND REFUND

 

1.      Upon confirmation of order and payment forthe order has been received, the company will arrange delivery. In case where the delivery is delayed due to hoisting of typhoon signal No. 8 or above or black rainstorm warning signal, we will postpone and rearrange the delivery of products.

2.      Customer must provide accurate and complete information on the delivery address in order to avoid delay or loss of products. The company shall not be liable for any consequence as a result ofinaccurate address and reserve the right to charge the customer additional carriageand handling fees for subsequent delivery.

3.      The company entrusts transportation companies to provide delivery services (1. Jumpoint; 2. SF Express; 3. Alfred24). Orders of 6 pcs or more can enjoy free shipping to designated Hong Kongregions. If there are less than 6 pcs, an additional $8 shipping fee will becharged for purchasing 1-3 pcs, and only pick-up service from Circle K HongKong is available; Purchases of 1-5 pcs will be subject to an additional delivery fee of $18 to enjoy free shipping. (Excluding 958 POP ART Extra Dry Sparkling Wine - Mini Bottle 200ml (Yellow))

4.      If customers or their authorized recipients fail to receive the ordered products on the designated date and time, the company reserves the right to charge customers additional carriage and handling fees.

5.      For any ordered products remains unreceivedfor 7 business days from the date of order confirmation, it is considered thatthe order is waived by the customer. In such case, we shall not be liable tomake any refund or compensation to the customer.

6.      Customer shall inform the company of cancellation of order prior to delivery and subject to confirmation of the company. Once the order has been delivered, cancellation of order will not beaccepted.

7.     Customers and their authorized recipients should check whether the type, quality and quantity of all ordered items are deliveredin good condition against the purchase order upon delivery. If there is any discrepancy against the purchase order or damage found on the products, please contact us together with photo or damaged products within 24 hours via (852)91541229 or by email: romancewinehk@gmail.com . After examination, we shallmake arrangement for exchange as soon as possible. Otherwise under normal circumstances, we would not accept any request for exchange or replenishment of products or cancellation of orders.

8.    Unless the product is damaged, damaged or leaked due to errors in transit/logistics, all products will not be returned.

9.      The company shall not accept exchange orreturn of a product under the following circumstances:

-         Any product that has been opened or used (eg. Take out of its wrapping box or its bottle cap has been opened)

-         Any product is deemed not suitable for use by the customer, suchas allergic reactions (customers should assess the product suitability before placingan order, the company shall be liable for such event)

-         Customers deem that any product received is different from itsimage displayed on the website (eg. Discrepancy in color and size)

-         Any clearance or sales product that has already been statednon-returnable.

10.      In case of any dispute, Naturalis World Limited’s determination shall be final.

 

MEMBERSHIP TERMS AND CONDITIONS

 

1.      In the event of applying a membership with 朗曼酒莊 Romance Wine, it is necessary for you to provide certain personal data as required by the company for processing and approving your application. If you are unwilling or unable to provide us with such information,we may not be able to process your application.

2.      The company shall have absolute discretionto approve the membership of “朗曼酒莊 Romance Wine” and refuse application of a potential customer and to terminate of a potential customer and to terminate the registration of any customer for any reason whatso ever.

3.      Members may login into the website to checkand obtain the latest product information and various members’ privileges available regularly.

4.      Members privileges are offered to register members only, it is not allowed to transfer or authorize to any other third party.

5.      Inappropriate usage of members’ privilegesmay result in termination or suspension of membership or withdrawal of therelevant privileges at our sole discretion.

6.      The company shall have the absolute discretionto suspend, change or cancel any members’ privilege without prior notice.

 

INTELLECTUAL PROPERTY RIGHT

 

All content on this website, including text, audio or music, videos, images, photographs and pictures and other material, intellectual property rights, and their selection or arrangement is owned, controlled or published by us. Any distribution or authorized use in any way without our prior written approval is strictly prohibited. In addition, all trademarks, product names and company names or logos on this website are the property of the company or their respective owners. We do not give approval for the use of any such trademarks, appearances, product names, company names, logos or designations which may constitute an infringement of the rights of the holder. Any unauthorized action may result in civil consequences or criminal penalties.


FORCE MAJEURE


      In the event of any "force majeure" cause (including fire, casualty, accident, act of God, natural disaster, laws, orders, declarations, regulations, demands or regulations of the Government of the Hong Kong Special Administrative Region or any of its agencies, strikes, labor disputes, Labour shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, delay in transportation or any other reason beyond the reasonable control of Naturalis World Limited (whether or not similar to the foregoing), causing Naturalis World Limited cannot perform its responsibilities under this website, and Naturalis World Limited shall not be liable for this to the extent of such interference.


DISCLAIMER


The Company, its employees, contractors and any third party suppliers make no representations or warranties as follows:


a. The integrity, quality, quality, quality, and integrity of all information stored or obtained by Naturalis World Limited or this server or any other Naturalis World Limited server (hereinafter referred to as "Relevant Information"). operation, use, accuracy or timeliness, or suitability or use for any purpose;

b. any product or service requested, offered or obtained through this website or in accordance with the information;

c. Browse Naturalis World Limited or related information without interruption, or the information is correct, or the relevant information does not contain any computer virus or is not polluting or destructive.

The customer cannot rely on the relevant information.

Naturalis World Limited shall not be liable for any indirect or direct damages, losses, costs or expenses suffered by customers in reliance on or use of the materials or this website.

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 PRIVACY AGREEMENT

"Romance Wine" online shop (https://www.romancewine.com/, hereinafter referred to as "this website") provides you with "this service" (as defined in the "Terms of Service") in accordance with the law. The statement of rights shall explain to the outside world the purpose, category and scope of the company's collection, processing and use of personal data of members, as well as the rights that the owner of the personal data may exercise.

The company attaches great importance to your privacy and follows the "Personal Data Protection Act" to keep your personal data confidential. The purpose of this Privacy Policy is to help you understand how "this website" collects, processes, uses and protects the information you provide when using "this website" services. If you continue to use the services provided by "this website", you agree to the content of this privacy statement. If you have any comments or suggestions regarding the processing procedures described in this Privacy Statement, please do not hesitate to contact us: Contact Us. 

Welcome to the online shop of “朗曼酒莊Romance Wine”. By using the website to register membership and/or place order,you indicate that you have read and understand these terms and conditions herein and that you accept and agree to be bound by them. In these terms and conditions,“朗曼酒莊 Romance Wine”, “The company” or “we” meansthe owner and operator of the website and the “customer” or “you” means anyperson who browse or use our website and services.


Collection, Processing and Utilization of Personal Data

When users use the services of this website, the server will have relevant records, including IP address, usage time, browsing and clicking data records, etc. This record is an internal application and will not be released to the public. In addition, this website will never disclose personal data to a third party unless the user's consent or other special provisions of laws and regulations are obtained. When using the services provided by this website as a member, member information is automatically displayed on the page.


To carry out transactions

When a member purchases commodities or engages in other transactions, about commodity distribution, price payment, inquiries from this website to members, related after-sales services, and other business necessary for the execution of transactions.


Advertising or marketing, etc.

To provide service-related information by e-mail, mail, telephone, etc. Personalize the content or advertisements viewed by members, according to members' personal attributes or purchase records, browsing records of this website and other items, conduct personalization operations, analyze members' use of services, develop new services or improve existing services, etc. Contact members regarding opinions collected from polls, events, message boards, etc., or other service-related matters. This website will take the initiative or according to the subscription of members, send various electronic newspapers to members regularly or irregularly.


Reply to member inquiries

To respond to inquiries made by members to this website through e-mail, mail, fax, telephone or any other direct and indirect means of contact.


Information provision for individual service providers When a member purchases a service provider's products, participates in prize-giving activities or applies for other transactions, the company may, within the scope necessary for the exchange, provide the member's personal data file to the service provider , and the service provider is responsible for the management of the personal data file. This website will give service providers the obligation to process personal data in accordance with the principle of protecting the privacy of members, but there is no guarantee that service providers will abide by it. For details, please contact individual service providers.


Other

When providing individual services, personal data may also be used for purposes other than those specified above. At this time, the gist will be stated on the webpage of the individual service.


Data protection

The host of this website is equipped with firewalls, anti-virus systems and other related information security equipment and necessary security protection measures to protect the website and your personal data. Strict safeguards are used, and only authorized personnel have access to your personal data. If it is necessary to entrust relevant units of the Association to provide services due to business needs, this website will also strictly require them to abide by their confidentiality obligations.


Use Of Cookie

Regarding the setting of cookie, if the user is unwilling to accept the writing of cookie, the user can set the privacy level to high in the browser function items used, and the writing of cookies can be rejected. However, some functions of this website may not perform properly.


Web Records Privacy Statement

Web History Privacy Statement The information in "Web History" will be transmitted to the server of this website and stored with the information of the user's "Account on this website". Based on the information in these search records, this website will improve the user's experience. Using experience, these records will not disclose this information to other companies or individuals except for the aforementioned legal requirements or regulations.


Confidentiality and Security

Employees of this website have limited access to your personal data only within the scope of their needs to provide you with products or services. In order to protect the security of your account and personal information, please do not arbitrarily provide your personal account number and password to a third party or allow a third party to apply for an account password with your personal information, otherwise the relevant responsibilities shall be borne by you. If your account password is in danger of being leaked, please change your password immediately, or notify the company to suspend the account (this website may ask to check your personal information). The Internet is not a secure data transmission environment. Please refrain from providing sensitive personal information to others or publicly disclosing it on the Internet when using this website.


Modification of Privacy Policy

If the privacy policy is revised, this website will notify you of relevant major changes by the email you provided, or announce it on this website or the company's FACEBOOK fan page. If you do not agree with such changes or modifications, please stop using the services of this website, and notify this website to stop collecting, processing and using your personal data in accordance with the provisions of this Privacy Policy.

 

PERSONAL INFORMATION AND TERMS

 

1.      If you wish to register your membership with“朗曼酒莊 Romance Wine” or place order for ourproducts, the company may require you to provide your personal data includingbut limited to your name, gender, age, telephone number, address and emailaddress. Subject to your voluntary.

2.      You should provide us with correct andcomplete credit card information to register payment by designated credit cardand guarantee that you are authorized to use them.

3.      Your personal data provided to us will be usedfor the purpose of providing you with our services. If you are unwilling or unableto provide up-to-date, correct and complete information, or the information isoutdated, incorrect or incomplete, we may not be able to proceed yourapplication or offer out services to you.

4.      You agree to provide your personal data beused and maintained for the following purpose: Ensure us to offer our continuedservices to you.

5.      The company places great value on thesecurity of personal data and will endeavor to ensure all personal datamaintained on our website be stored in a safe and proper place against unauthorizedor accidental access, handling, erasure or other use.

 

MODIFICATION OF TERMS AND CONDITIONS

 

1.      Naturalis World Limited reserves the right and absolute discretion to revisethe terms and conditions at any time without prior notice. Customers should readthese terms and conditions before confirming any order.

2.      In case of any dispute, the company’sdeterminations shall be final. Where these terms and conditions are available inChinese, or in English version, shall prevail whenever there is a discrepancybetween the two versions.

3.      These terms and conditions are subject tothe latest update.