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Terms and Conditions

SERVICE TERMS AND CONDITIONS

UNDER THE LAW OF HONG KONG, INTOXICATING LIQUOR MUST NOTBE SOLD OR SUPPLIED TO AMINOR IN THE COURSE OF BUSINESS.


By using the website to register membership and/or place order, you indicate that you have read and understand these Terms and Conditions here inand that you accept and agree to be bound by them. In these Terms andConditions, “Romance Wine” or “the Company” or “we” means the owner andoperator of the website and the “customer” or “Customers” means any person who browseor use our website and services..


ALL CONTENTS, PRODUCTS AND SERVICES ON THIS WEBSITE SHALL BE PROVIDED TO LOCAL RESIDENTS OF HONG KONG SPECIAL ADMINISTRATION REGION AGED 18 years or above.


GENERAL TERMS AND CONDITIONS

1.     The company shall from time to time update the details and pricesof products on our website. We reserve the right to change the product details and price without prior notice. The applicable price shall be the price as atthe time of order confirmation.

2.     If any product becomes out of stock, we reserve the right todecline or cancel the customer’s order or, under consent of customer, offer alternative product of similar style and value. We shall under no circumstance sbe liable for such event.

3.     If the company is unable to provide any product or service according to the purchase order, we will notify the customer by phone or via text message prior to the delivery date.

4.     All information, images and descriptions of products provided onout website are for reference to customers only.

5.1 We reserve the right to refuse service to any user who violates the terms and conditions set out on this website. 

5.2 The terms and conditions listed above are governed by the laws in force in Hong Kong. Client agrees to submit to the exclusive jurisdiction of the courts of Hong Kong. If any part of this Agreement is legally unenforceable, that part will take effect to the fullest extent possible by law, and the other parts will remain in full force and effect. 

5.3 The Client agrees to defend and indemnify us against any claims, lawsuits or demands, including but not limited to reasonable legal and accounting fees, arising out of the Client's use or alleged use of this website or the contents of this website or the Client's breach of this Agreement and hold us, our directors, officers and agents harmless. 

5.4 The company reserves the right to amend the above and the terms and conditions listed on this website at any time without prior notice. In case of any disputes, the company's decision is final.


 

TERMS AND CONDITIONS IN ORDERING, DELIVERYAND REFUND

 

Ordering, Delivery and Returns Conditions

1. After confirming the customer's order and receiving the relevant payment, we will arrange for delivery before the specified deadline. If typhoon signal No. 8 or above or black rainstorm warning signal is hoisted in Hong Kong, the arrangement will be postponed or arranged separately.

2. Customers must provide a correct and complete delivery address to avoid delay or loss. The Company shall not be responsible for any consequences arising from incorrect address and reserves the right to charge the customer additional transport and administrative costs.

3. The Company appoints a transport company to provide delivery service (Delivery to the door (a. Free shipping for purchases over HK$800 of designated products [except spirits] (only for general areas, except remote areas, shipping fee HK$100 for purchases under HK$800))

b. Pick up in shop +HKD 0.00 (Room 01, 21st Floor, Wanda Lai Industrial Centre, Tsuen Wan)), please check b. Pick up in shop +HKD 0.00 (Room 01, 21st Floor, Wanda Lai Industrial Centre, Tsuen Wan)), please click to check the [Delivery Policy] for specific details.

4. If the customer or the authorised recipient fails to collect the goods within the agreed date and time, the Company reserves the right to charge the customer additional transportation and administrative costs.

5. The customer must receive the goods within 7 days after the order has been confirmed, after which the customer will be deemed to have abandoned the purchased goods and no refund will be made for the amount paid.

6. Customers who wish to cancel an order must notify the Company before the delivery of the goods and obtain the Company's confirmation before the cancellation can be effected. If the goods have already been dispatched, the cancellation will not be entertained.

7. The customer or the person authorised to receive the goods must check upon receipt that the goods are of the type and quantity ordered and that they are not damaged. If the goods do not match with the type and quantity ordered or are damaged, please contact us at 91541229 or email to romancewinehk@gmail.com or within 24 hours and provide photos of the damaged goods, we will arrange for replacement as soon as possible after verification. Otherwise, we will not accept any request for exchange or replacement or cancellation of order. 

8. Unless the product is damaged, destroyed or leaked due to a shipping error in transit/logistics, all products are non-returnable.

9. We do not accept returns or exchanges under the following circumstances:

- The product has been opened or used (e.g. the carton has been torn off or the cap has been twisted off).

- The customer finds the product unsuitable for use, such as allergies (the customer must assess the suitability of the product before ordering and the Company cannot be held responsible for this).

- The customer thinks that there is a discrepancy between the online photo of the product and the real product (e.g. difference in colour, size).

- Any clearance or special sale products which are marked as non-exchangeable.


Terms and Conditions of Service


-Order Payment Terms

1. Customers are required to provide order details (service subject, address, date, time and number of people).

2. Customers are required to pay 50% deposit and the final payment will be made within 14 days before the service date.

3. After all orders are confirmed by our company, customers should complete the payment within three days after the invoice is issued.

4.After confirmation of payment, we will reserve a specific slot for the service.

-Terms of Service

1.Customer must provide a 1.2 metres or above working table with tablecloth (one or above, can also rent our working table).

2. If the service location needs to work outdoors, the customer must provide a canopy or umbrella.

3. If the service date is held on a public holiday, the customer is required to pay a 10% surcharge on the full amount of the service.

4. If the service location is in a remote area, an additional transport fee will be charged (depending on the location of the service).

5. If the number of customers exceeds the number of orders by 20% on the day of service, an additional 50% service charge will be levied.

6. Customers who add bells or clocks at the service site will be charged 25% of the full hourly rate (the maximum number of additional bells or clocks is limited to two hours, depending on the ingredients at the service site).

-Extension

1. Service will be postponed due to natural disasters such as black rainstorm or typhoon signal No. 8 or above.

2. Customers can apply for a maximum of one extension of service and a 10% surcharge will be applied to the full amount of the extension.

3. All extensions are valid for 18 months from the original service date and will be cancelled after that.

-Cancellation

1. All orders and payments are non-cancellable after confirmation, and the prepayment made by the customer will not be refunded.


Wedding / Banquet Wine Ordering Service Terms

-Wedding Banquet/Banquet Wine Order

1. The wedding/banquet wine provided by us must be used at the banquet venue.

2.The quantity of wedding/banquet wine must be 18 bottles or more to enjoy the wedding discount.

3. Customers are required to deliver the wedding/banquet wine to the venue.

4. Customers are required to provide details of the wedding venue (date of the wedding, name of the couple (e.g. so-and-so's joint wedding), address of the venue, contact person of the venue and contact number).

-Wedding/banquet wine purchase and replacement

1. Customers can purchase or change the quantity of wine at least three working days before the wedding/banquet date.

2. Customers can discuss the actual situation with the salesperson.

3. Customers can purchase additional wine at the same price as the original order.

-Wedding/banquet wine cancellation

1. All orders are non-cancellable and non-refundable.

2. Customers can choose to replace the wine products (except spirits) with the same value.

3. Replacement products are valid for 12 months from the 7th day before the wedding date and will be cancelled after that date.

-Delivery Policy

1. Customers with an order of $2,000 or more can enjoy one free delivery (excluding remote areas). If the order is less than $2,000, customers can pick up the goods at Tsuen Wan store or add $600 to the delivery fee.

2. Wedding/banquet wines will be delivered to the customer's designated banquet/wedding venue one to two working days before the wedding/banquet date (excluding remote areas).

3. If the delivery location is in a remote area, an additional delivery fee will be charged (the specific delivery fee will depend on the location of the service).

4. Customers with specific delivery requirements will be charged additional transport costs (we do not bear the risk of specific delivery requirements).

5. If there is no direct access to the delivery address by lift and the driver has to use the staircase, a transport fee of $150 will be charged (only for the first to fourth floors, to be collected by the driver), and if more than four floors, it will be collected on the ground.


MEMBERSHIP TERMS AND CONDITIONS

 

1.      In the event of applying a membership with  Romance Wine, it is necessary for you to provide certain personal data as required by the company for processing and approving your application. If you are unwilling or unable to provide us with such information,we may not be able to process your application.

2.      The company shall have absolute discretionto approve the membership of “ Romance Wine” and refuse application of a potential customer and to terminate of a potential customer and to terminate the registration of any customer for any reason whatso ever.

3.      Members may login into the website to checkand obtain the latest product information and various members’ privileges available regularly.

4.      Members privileges are offered to register members only, it is not allowed to transfer or authorize to any other third party.

5.      Inappropriate usage of members’ privilegesmay result in termination or suspension of membership or withdrawal of therelevant privileges at our sole discretion.

6.      The company shall have the absolute discretionto suspend, change or cancel any members’ privilege without prior notice.

 

INTELLECTUAL PROPERTY RIGHT

 

All content on this website, including text, audio or music, videos, images, photographs and pictures and other material, intellectual property rights, and their selection or arrangement is owned, controlled or published by us. Any distribution or authorized use in any way without our prior written approval is strictly prohibited. In addition, all trademarks, product names and company names or logos on this website are the property of the company or their respective owners. We do not give approval for the use of any such trademarks, appearances, product names, company names, logos or designations which may constitute an infringement of the rights of the holder. Any unauthorized action may result in civil consequences or criminal penalties.


FORCE MAJEURE


      In the event of any "force majeure" cause (including fire, casualty, accident, act of God, natural disaster, laws, orders, declarations, regulations, demands or regulations of the Government of the Hong Kong Special Administrative Region or any of its agencies, strikes, labor disputes, Labour shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, delay in transportation or any other reason beyond the reasonable control of Naturalis World Limited (whether or not similar to the foregoing), causing Naturalis World Limited cannot perform its responsibilities under this website, and Naturalis World Limited shall not be liable for this to the extent of such interference.


DISCLAIMER


The Company, its employees, contractors and any third party suppliers make no representations or warranties as follows:


a. The integrity, quality, quality, quality, and integrity of all information stored or obtained by Naturalis World Limited or this server or any other Naturalis World Limited server (hereinafter referred to as "Relevant Information"). operation, use, accuracy or timeliness, or suitability or use for any purpose;

b. any product or service requested, offered or obtained through this website or in accordance with the information;

c. Browse Naturalis World Limited or related information without interruption, or the information is correct, or the relevant information does not contain any computer virus or is not polluting or destructive.

The customer cannot rely on the relevant information.

Naturalis World Limited shall not be liable for any indirect or direct damages, losses, costs or expenses suffered by customers in reliance on or use of the materials or this website.

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 PRIVACY AGREEMENT

"Romance Wine" online shop (https://www.romancewine.com/, hereinafter referred to as "this website") provides you with "this service" (as defined in the "Terms of Service") in accordance with the law. The statement of rights shall explain to the outside world the purpose, category and scope of the company's collection, processing and use of personal data of members, as well as the rights that the owner of the personal data may exercise.

The company attaches great importance to your privacy and follows the "Personal Data Protection Act" to keep your personal data confidential. The purpose of this Privacy Policy is to help you understand how "this website" collects, processes, uses and protects the information you provide when using "this website" services. If you continue to use the services provided by "this website", you agree to the content of this privacy statement. If you have any comments or suggestions regarding the processing procedures described in this Privacy Statement, please do not hesitate to contact us: Contact Us. 

Welcome to the online shop of “朗曼酒莊Romance Wine”. By using the website to register membership and/or place order,you indicate that you have read and understand these terms and conditions herein and that you accept and agree to be bound by them. In these terms and conditions,“朗曼酒莊 Romance Wine”, “The company” or “we” meansthe owner and operator of the website and the “customer” or “you” means anyperson who browse or use our website and services.


Collection, Processing and Utilization of Personal Data

When users use the services of this website, the server will have relevant records, including IP address, usage time, browsing and clicking data records, etc. This record is an internal application and will not be released to the public. In addition, this website will never disclose personal data to a third party unless the user's consent or other special provisions of laws and regulations are obtained. When using the services provided by this website as a member, member information is automatically displayed on the page.


To carry out transactions

When a member purchases commodities or engages in other transactions, about commodity distribution, price payment, inquiries from this website to members, related after-sales services, and other business necessary for the execution of transactions.


Advertising or marketing, etc.

To provide service-related information by e-mail, mail, telephone, etc. Personalize the content or advertisements viewed by members, according to members' personal attributes or purchase records, browsing records of this website and other items, conduct personalization operations, analyze members' use of services, develop new services or improve existing services, etc. Contact members regarding opinions collected from polls, events, message boards, etc., or other service-related matters. This website will take the initiative or according to the subscription of members, send various electronic newspapers to members regularly or irregularly.


Reply to member inquiries

To respond to inquiries made by members to this website through e-mail, mail, fax, telephone or any other direct and indirect means of contact.


Information provision for individual service providers When a member purchases a service provider's products, participates in prize-giving activities or applies for other transactions, the company may, within the scope necessary for the exchange, provide the member's personal data file to the service provider , and the service provider is responsible for the management of the personal data file. This website will give service providers the obligation to process personal data in accordance with the principle of protecting the privacy of members, but there is no guarantee that service providers will abide by it. For details, please contact individual service providers.


Other

When providing individual services, personal data may also be used for purposes other than those specified above. At this time, the gist will be stated on the webpage of the individual service.


Data protection

The host of this website is equipped with firewalls, anti-virus systems and other related information security equipment and necessary security protection measures to protect the website and your personal data. Strict safeguards are used, and only authorized personnel have access to your personal data. If it is necessary to entrust relevant units of the Association to provide services due to business needs, this website will also strictly require them to abide by their confidentiality obligations.


Use Of Cookie

Regarding the setting of cookie, if the user is unwilling to accept the writing of cookie, the user can set the privacy level to high in the browser function items used, and the writing of cookies can be rejected. However, some functions of this website may not perform properly.


Web Records Privacy Statement

Web History Privacy Statement The information in "Web History" will be transmitted to the server of this website and stored with the information of the user's "Account on this website". Based on the information in these search records, this website will improve the user's experience. Using experience, these records will not disclose this information to other companies or individuals except for the aforementioned legal requirements or regulations.


Confidentiality and Security

Employees of this website have limited access to your personal data only within the scope of their needs to provide you with products or services. In order to protect the security of your account and personal information, please do not arbitrarily provide your personal account number and password to a third party or allow a third party to apply for an account password with your personal information, otherwise the relevant responsibilities shall be borne by you. If your account password is in danger of being leaked, please change your password immediately, or notify the company to suspend the account (this website may ask to check your personal information). The Internet is not a secure data transmission environment. Please refrain from providing sensitive personal information to others or publicly disclosing it on the Internet when using this website.


Modification of Privacy Policy

If the privacy policy is revised, this website will notify you of relevant major changes by the email you provided, or announce it on this website or the company's FACEBOOK fan page. If you do not agree with such changes or modifications, please stop using the services of this website, and notify this website to stop collecting, processing and using your personal data in accordance with the provisions of this Privacy Policy.

 

PERSONAL INFORMATION AND TERMS

 

1.      If you wish to register your membership with“ Romance Wine” or place order for ourproducts, the company may require you to provide your personal data includingbut limited to your name, gender, age, telephone number, address and emailaddress. Subject to your voluntary.

2.      You should provide us with correct andcomplete credit card information to register payment by designated credit cardand guarantee that you are authorized to use them.

3.      Your personal data provided to us will be usedfor the purpose of providing you with our services. If you are unwilling or unableto provide up-to-date, correct and complete information, or the information isoutdated, incorrect or incomplete, we may not be able to proceed yourapplication or offer out services to you.

4.      You agree to provide your personal data beused and maintained for the following purpose: Ensure us to offer our continuedservices to you.

5.      The company places great value on thesecurity of personal data and will endeavor to ensure all personal datamaintained on our website be stored in a safe and proper place against unauthorizedor accidental access, handling, erasure or other use.

 

MODIFICATION OF TERMS AND CONDITIONS

 

1. Longman Wines (Asia) Limited reserves the right of final decision. These terms and conditions may be amended at its absolute discretion without prior notice. Customers should check these terms and conditions before confirming any order.